FAQ | Policies

Quality and Care

All ceramics are food safe, dishwasher safe, and microwave safe. We encourage hand washing to lengthen the lifetime of your wares.

All ceramics are handmade in small batches or one-off unique forms. Feel free to contact us if you would like to purchase an item that is currently sold out. We are constantly refreshing our collection and will offer an ETA when certain items will be available.

Commissions | Collaborations

We are open to commissions + custom large orders. Please contact to discuss policies and pricing for custom commissions and bulk orders. We do not offer returns or exchanges on custom projects.

If you are a retailer interested in working together please email hello@hotcold-heavylight.com.

Purchasing as a Gift

We will gladly ship your package to an alternative address. Please note the address during check out. If you were unable to make that note in checkout please email us ASAP with the alternate address as well as a personalized note to include with the package.


Shipping is calculated in checkout based off the weight and quantity of your purchase. We ship with USPS and UPS and your purchase should arrive within 7-14 days. Please contact for international shipping quotes. 

Returns | Exchanges

We accept exchanges within 7 days of delivery. Please reach out directly for shipping return instructions. We do not provide shipping labels for returned products, it is the buyer's responsibility to cover any shipping and packing costs incurred in the event of an exchange. Please take a moment to consider your purchase.


Seconds|Samples are final sale.